Hollard
Travel Insurance

Plan your next international holiday with peace of mind

Got the wanderlust? The world is calling!

It’s time to start ticking those items off your bucket list again.

International travel has opened up and it couldn’t have come a moment too soon! Our itchy feet want to get moving again, but let’s just make sure you have the right travel insurance to cover you for unexpected eventualities.

A Hollard Travel Insurance customer travelling with peace of mind #InsureYourUnsure

Got the wanderlust? The world is calling!

It’s time to start ticking those items off your bucket list again.

International travel has opened up and it couldn’t have come a moment too soon! Our itchy feet want to get moving again, but let’s just make sure you have the right travel insurance to cover you for unexpected eventualities.

A Hollard Travel Insurance customer travelling with peace of mind #InsureYourUnsure

Need to get in touch with us?


Call Customer Care on
0861 455 738 or email 
travelinsurance@hollard.co.za
or fax 0866 43 44 36


Call 24-hour Medical Assistance
and Expense Authorisation
 on
011 991 8610


Customer service operating hours


Mon - Fri: 08:00 – 16:30

Get your travel cover quote now and choose from one of our tailor-made international Travel Insurance products:

Product name

Gold

Orange

Purple

Medi+

BizMICE

SilverVoyage

Age limit

71

71

71

71

71

72 - 81

Maximum period of travel

62 days

62 days

80 days

92 days

28 days

47 days

Overseas medical

R100,000,000

R5,000,000

R50,000,000

R50,000,000

R50,000,000

R10,000,000

Cannot travel

R60,000

R60,000

R30,000

R30,000

R30,000

R30,000

Baggage

R35,000

R35,000

R15,000

R15,000

R15,000

R15,000

    Gold

    Age limit

    71

    Maximum period of travel

    62 days

    Overseas medical

    R100,000,000

    Cannot travel

    R60,000

    Baggage

    R35,000

    Orange

    Age limit

    71

    Maximum period of travel

    62 days

    Overseas medical

    R5,000,000

    Cannot travel

    R60,000

    Baggage

    R35,000

    Purple

    Age limit

    71

    Maximum period of travel

    80 days

    Overseas medical

    R50,000,000

    Cannot travel

    R30,000

    Baggage

    R15,000

    Medi+

    Age limit

    71

    Maximum period of travel

    92 days

    Overseas medical

    R50,000,000

    Cannot travel

    R30,000

    Baggage

    R15,000

    BizMICE

    Age limit

    71

    Maximum period of travel

    28 days

    Overseas medical

    R50,000,000

    Cannot travel

    R30,000

    Baggage

    R15,000

    SilverVoyage

    Age limit

    72 - 81

    Maximum period of travel

    47 days

    Overseas medical

    R10,000,000

    Cannot travel

    R30,000

    Baggage

    R15,000

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Travel Insurance product benefits

Whether you’re going hiking in Peru or snowboarding in France, you plan the itinerary, and we’ll make sure you’re covered for it.


Just put us in your backpack and we’ll cover you for the following:

  • Approved Pre-existing medical conditions (if unsure declare them to us).
  • Approved sporting activities.
  • Winter sports and cruise travel insurance.
  • Holiday and business travel insurance.
  • Senior travel insurance, up to 81 years.
  • Cancelling your trip before departure.
  • Your flight or cruise departs later than scheduled.
  • Your flight or cruise arrives later than scheduled and you miss your connecting flight or cruise.
  • Theft or damage to personal belongings.
  • Your bags are delayed.


There are a few additional advantages

Below is a quick summary of our products:

  • Hollard Gold = Top of the range / most comprehensive cover.
  • Hollard Orange = Medical benefits only / can be used for Schengen visa applications/travellers that only want to cover medical expenses.
  • Hollard Purple = Standard benefits and rates @ a lower premium than Gold.
  • Medi+ = Medical top-up cover when you already have free bank or credit card or medical aid cover.
  • BizMICE = Our new Business product, with a whole lot more! Meetings, Incentives, Conferences, Exhibitions and Sports Events.
  • SilverVoyage = Our improved 71+ years travellers’ product: more cover, more benefits.


With the Hollard Travel colour range comes exciting new benefits:

  • Hollard Gold = No excess for medical claims.
  • Cancellation cover: We have changed the game (rules)!
    • Cancel for Any Reason (CFAR):
      • CFAR benefit effective 15 days after the policy issue date.
  • Baggage cover: We have simplified the cover.
    • Checked-in baggage cover.
    • Baggage: Named Reasons cover.
  • Rental vehicle excess: New benefit.


Travel with peace of mind.

Get our comprehensive international Travel Insurance in minutes.

Illustration of ships and vehicles travelling to destinations protected by Hollard travel insurance

Illustration of ships and vehicles travelling to destinations protected by Hollard travel insurance

Illustration of ships and vehicles travelling to destinations protected by Hollard travel insurance

Claims

Call us or submit your claim online through our Hollard Travel claims website.


Please remember to:

  • Keep your original bills and receipts until your claim has been finalised.
  • Once the claim has been submitted, you will receive an email as proof of submission with your claim number.
  • Please save all documents in PDF format for you to upload successfully.

 
If you have any questions contact us by email at travelclaims@hollard.co.za or call us on +27 11 351 4531.

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Submit a new claim here.

Illustration of a purple plant

Update an existing claim here.

Covid-19 Travel Insurance information

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COVID-19 Travel Insurance

Hollard is proud to lead the way as the first insurance provider in South Africa to launch COVID-19 travel insurance and Cancel for Any Reason benefits. Our international travel insurance products meet the demands of the current travel landscape.  Our products meet the European Union and other embassies’ requirements when you apply for a visa and require evidence of medical and COVID-specific cover.  Give yourself the freedom to travel with peace of mind.


Travel cover in a COVID world

Contracting COVID is a reality we could all face, so, we have designed an overseas medical cover that considers this:
 

  • Inpatient treatment cover.
  • Fully vaccinated?  Great, we have no restrictions for fully vaccinated travellers.  Remember to declare your vaccine status to us.
  • Not fully vaccinated?  Restrictions apply to the Overseas Medical Benefit for high-risk travellers. For example, if your BMI is 35 or above or you have a combination of certain pre-existing medical conditions.
  • We will book your medical quarantine at an approved facility when you test positive on your trip.
  • We will cover the cost of the test when you test positive.
  • Event cancellation resulting in a cancelled trip.
  • Cancel for any reason (when you cancel 48hrs or more before departure date).

See what else it is you need to know

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Buy your travel insurance policy when you pay for your trip

Protect your financial investment. Make sure you are covered for absolutely any reason! Yes, you can even be covered if you have to cancel because your wedding has been cancelled and therefore the honeymoon is off.


Report theft to the police or airline immediately

You must report the theft of personal belongings to the police within 24 hours, be it from your room or on your person. We will need a copy of the police report when you submit your claim.


Similarly, if your baggage is damaged or items have been removed, obtain a report from the airline before you leave the baggage collection area and claim from the airline first.


Alcohol-related claims are not covered

Yes, we know that most people enjoy a drink while on holiday but you aren't covered for any claim where alcohol is a factor.


Get written confirmation

So your baggage is delayed for 2 days. You buy clothing and toiletries (keep the receipts) and now you want to claim for the extra costs. Please ask the airline for a letter to confirm how long your baggage was delayed for. This is proof that your baggage was delayed and we can finalise your claim immediately.


Similarly, if your flight was delayed, we must know the reason for the delay. If the flight was delayed due to a technical problem you are covered. We do not cover delays due to operational reasons as this is deemed to be “in the control of the airline”, such as crew shortages.


You have to cancel your trip. Contact your airline and accommodation provider IMMEDIATELY and ask for a letter confirming their cancellation policy. We want to pay your claim as soon as possible, however, without this letter we do not know how much we should pay you.


You receive medical treatment whilst on your trip, OR you need to cancel your trip due to a medical reason. We are not a medical aid and do not have access to your medical records. Make sure you obtain a written diagnosis from your doctor. If your claim is related to illness we will also need your medical history. We are not trying to delay the process, however, we need to determine whether your claim is related to a pre-existing medical condition.


You need a motorcycle/driver’s license

We know it looks like fun. If you have absolutely no training and no experience at handling a two-wheeled machine at home, what makes you think you'll magically acquire those skills in a foreign country?


While thousands of visitors each year rent a motorcycle or scooter and ride around Southeast Asia unlicensed, if you don't have a valid license and have a crash it's pretty straightforward: you're riding illegally and you're not covered.