Source: For peace of mind this Easter, turn to us for your travel insurance. (Image: Pixabay)
Whether you are packing the skis for the last go at Europe’s high-altitude slopes or squeezing in the flippers ahead of a weekend at the seaside, getaways are just fantastic when everything goes according to plan.
The thing is, sometimes things go wrong. When they do, Hollard Travel, underwritten by Oojah Travel Protection, has your back.
It’s three years since Hollard Travel introduced cover for when a traveller needs to cancel a trip, for any reason. It is one year since we introduced travel medical cover that does not require pre-authorisation for a set of life-threatening conditions.
“Since then we have realised we have fewer complaints. We are seeing happier clients,” says Oojah MD Uriah Jansen.
It’s never nice to be caught holding a massive bill for your account, despite having taken out insurance cover. It’s even worse if you happen to be unconscious and bleeding at the time your insurer expects you to fill out forms – or at least ring their call centre.
With Hollard Travel, no pre-authorisation is required for treatment for cardiac arrest, strokes, seizures, constricted airways or heavy bleeding. The paperwork can be done once the patient has been stabilised. The “cancel for any reason” policy provides cover in addition to the standard “named perils”, such as an unexpected death or illness. This means travellers can claim for financial loss, for example when they have to cancel their trip due to work commitments, says Jansen.
Travel suppliers’ cancellations are generally covered by travel insurance, but if you have to cancel a trip, it can leave you badly out of pocket. With Hollard Travel’s “cancel for any reason” policy, travellers can escape paying a hefty bill.
On the medical side of things, Hollard Travel will also cover pre-existing medical conditions, without increasing the premium, so long as they are declared upfront, says Jansen. In some cases, certain “high-risk” pre-existing conditions will still be excluded, but at least the traveller will be pre-warned. No nasty “didn’t you read the small print?” surprises.
“Treating customers fairly is embedded in our product design, and we will continue to evaluate customer experiences to ensure we improve the product and increase customer satisfaction,” says Jansen. All in all, it’s
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