What are your business hours?

Our Client Service contact centre on 0860 734 368 is open from 8:00 to 17:00, Mondays to Fridays. Alternatively, you can e-mail us at clientservices@regent.co.za or fax: +27 (0)11 574 2828 for more information.

How does the Cash Back Benefit work?

If your life cover policy is active and your premiums are up to date, you will receive a cashback payout at the end of every five years. This pay-out is equivalent to 10% of all the risk premiums (excluding savings and administration fees) you have paid in the past five years.

Do you offer an option to ensure my policy keeps up with the rising cost of living by selecting an annual premium increase?

Yes, you can choose to increase your annual Hollard Specialist Life Cover premium by 5%, 10% or 15%. This option increases your premium and your benefits as follows: Premium increase Related benefit increase 15% 9% 10% 6% 5% 3%.

Can I make changes to my policy?

Your life cover policy may be amended at any stage after the activation date. Please remember that a waiting period will be applicable from the date of the change when you add additional family members, increase the cover amount, or add a benefit to your policy after the date of activation.

What changes are allowed on my policy?

You are allowed to increase or decrease the amount of your life cover, add or remove a family member, change the beneficiary on your policy, and update your contact details. Forms for these changes are available on the website.

Please explain the term non-Forfeiture.

Non-forfeiture is applicable when you have a product with a combination of risk and investment benefits. The policy will go into non-forfeiture due to unpaid premiums, with the risk premium paid from the investment reserves to protect your benefits.

Please explain the term 'Paid-up'.

Paid-up is applicable when you have a product with an investment benefit. The policyholder will not have to contribute further to the investment reserves, and the value will depend on market performance. All other risk benefits will be terminated.

Can you give a breakdown of your benefit classifications?

Benefits include Immediate Family Funeral (Risk), Parents and Extended Family Funeral (Risk), Waiver of Premium (Risk), Monthly assistance (Risk), Life cover (Risk), Savings units (Risk), Income protection (Investment), Retrenchment (Risk), Personal Accidental (Risk), Cashback (Risk), Monthly assistance (Value add), Repatriation (Risk), Lawcall (Value add), and Unemployment due to retrenchment or pregnancy (Risk).

How do I make use of the Repatriation and Lawcall services?

Contact us on 0860 373 436. This service is available 24/7, 365 days a year.

Specialist Life Insurance to Suit Your Lifestyle

Name: Hollard Specialist Life Cover
Brand: Hollard

Important Notice

Please be aware of scams asking for your card and CVV details. Hollard will never request this information. If you need to verify any request, please contact us directly to ensure your safety. Thank you for your attention and understanding.

Questions about Hollard Life Insurance?

Call Policy Administration & Claims on
0800 935 465 or email
mypolicy@hollard.co.za